Great Britain Cars Terms of Service
Introduction:
Welcome to Great Britain Cars. These Terms & Conditions outline the policies governing our services to ensure transparency and clarity for all customers. By using our services, you agree to abide by these terms.
1. Company Information:
Trade Name: Great Britain Cars
Company Registration: UKTRANSFER2016 Ltd (Reg #10489482, VAT GB289 6778 15)
Licensing: Licensed by Transport for London (TfL) under Licence No. 009659
Headquarters: 10-16 Tiller Road, London, E14 8PX, UK
2. Booking & Service Agreement:
- A booking is confirmed only when a confirmation email is sent to the customer.
- Customers are responsible for ensuring the details of their booking (vehicle type, luggage capacity, etc.) are suitable for their needs.
3. Punctuality & Traffic Delays:
- Our drivers make every effort to arrive on time, but London traffic and unforeseen delays may occur.
- Customers are encouraged to allow extra time for airport journeys to avoid inconvenience.
- Delays under 30 minutes due to traffic conditions do not qualify for compensation or refund.
- In case of significant delays (above 30 minutes), customers should contact customer service for assistance.
4. Cancellation & Refund Policy:
- Full Refund: If canceled at least 12 hours before the scheduled pickup time.
- No Refund: If canceled within 12 hours of the pickup time, except in cases of verified flight cancellations.
- No Refunds for Delayed Journeys: If the driver arrives late due to traffic conditions but is still able to complete the trip, a cancellation does not entitle the customer to a refund.
5. Vehicle Selection & Suitability:
- Customers are responsible for selecting the correct vehicle size based on passenger count and luggage.
- If a customer chooses a smaller vehicle and later finds it unsuitable, no refund will be provided.
- We will attempt to arrange an alternative vehicle if one is available, but additional charges may apply.
6. Customer Conduct & Communication
- Customers are expected to communicate concerns respectfully with our staff.
- Rude, aggressive, or abusive language towards our drivers or support staff will not be tolerated.
- Complaints should be raised formally via email, and we will investigate fairly and respond accordingly.
7. Customer Service Commitment
We aim to provide the best service possible, but occasional miscommunications or operational challenges may occur.Our team is available to address customer concerns in real-time, but customers are requested to remain cooperative while a resolution is provided.
8.Customer Service Commitment
We aim to provide the best service possible, but occasional miscommunications or operational challenges may occur.
Our team is available to address customer concerns in real-time, but customers are requested to remain cooperative while a resolution is provided.
9.Lost & Found Policy
If personal belongings are left in the vehicle, we will make every effort to return them to the customer.
10.Governing Law & Dispute Resolution
These terms are governed by UK law. Any disputes should be addressed directly with Great Britain Cars before seeking external action.
By booking with Great Britain Cars, customers acknowledge and accept these terms.
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Our Clients Testimonials
Kindest behaviour
The drive was so polite and kind . Besides this he was helpful and nice also.
Alexander
Solid and kind
The driver was no question, areas of strength for solid kind .His way to deal with acting was simply awesome.
Wright
Professionalism
Very professional and trustful drivers they have . We will use this again.
Olivia
Solid and kind
The driver was entirely dependable, supportive and kind .His way of behaving was simply delightful.
Hannah
Fair qualities
It has fair qualities, kind , well mannered ,conversational and extremely supportive driver.
Sophia
Great pick ups
They jolt of energy on the specific time. They give totally best.
Donald
Stunning ability
Astoundingly fit and trustful drivers they have . We will use this later on.
Jones
Cleanliness
The vehicle is generally around stayed aware of and cleaned . It was particularly fair.
Ryan
Dependable service
The driver was so dependable and appeared at in credible time which was so awesome.
Smith
Good pick ups
They pick me up on the exact time. They provide absolutely best.
Adams
Best specialist co-op
They are best specialist co-op. They helped me a great deal in my manner.
William
Dependable
The driver was so dependable and arrived at in legitimate time which was so great.
Grace
Safe
Great Britain Cars cab is mostly safe cab. One can travel secure with them.
John
Punctual
The driver was so punctual and reached in proper time which was so good.
Elizabeth
Easy approach
Booking of Great Britain Cars cab is easiest and totally satisfying.
Daniel
Great service
It is very great service and it's also reliable and on time always. I am really impressed by it.
Aana
Best opportunity
The driver was no doubt reliable, strong and kind .His approach to acting was just wonderful.
Logan
Fair attributes
It has fair attributes, kind , pleasant ,conversational and unbelievably solid driver.
Hill
Fair credits
It has fair credits, kind , wonderful ,conversational and unimaginably strong driver.
Baker
Amenability
They have very neighborliness .They are genuinely agreeable in nature.
Jonson