Terms & Conditions — Great Britain Cars

Purpose of Agreement

These Terms & Conditions govern the contractual relationship between the customer and Great Britain Cars. By using our minicab or airport transfer services, the user agrees to abide by the terms laid out below.

Legal Role of the Company

According to Transport for London licensing regulations, Great Britain Cars is the official party entering into contracts with passengers. The service is delivered via licensed, self-employed drivers, but legal responsibility for the booking remains with the operator.

Making a Booking

A ride is confirmed once the user receives a confirmation email or message. The Company reserves the right to cancel or modify bookings in case of system errors, unavailability, or suspected misuse.

Charges and VAT

All journey prices are fixed at the time of booking. The fare comprises a Company fee and the driver's payment. VAT is applied solely on the Company’s service charge where applicable.

Cancellations

  • 100% refund for cancellations made over 12 hours before pickup.
  • No refund if cancelled within 12 hours of scheduled time, unless due to a verified flight disruption.
  • Refunds are processed within 3–5 business days.

Responsibility of Passengers

The passenger must ensure that the selected vehicle is appropriate for their number of passengers and luggage. Failure to do so may result in service refusal or surcharges.

Wait Policy and Delays

Standard free waiting time is 45 minutes for airport pickups and 15 minutes for other journeys. After that, a per-minute waiting fee applies. The Company cannot be held responsible for traffic-related delays.

Limits of Liability

Great Britain Cars is committed to delivering dependable services but cannot be held liable for unforeseen disruptions, accidents, or force majeure situations beyond its operational control.

Property Left Behind

Items left in vehicles are returned when possible. The Company does not guarantee recovery or accept liability for loss.

Use of Personal Information

Your personal information is collected and processed in line with UK data protection laws, used exclusively for fulfilling your booking and improving our service.

Governing Law

These conditions are governed by the laws of England and Wales. All disputes are subject to the jurisdiction of English courts.

Confirmation

By using Great Britain Cars, you confirm that you accept and understand these Terms & Conditions.