Great Britain Cars Terms of Service

1. Company Information:

Trade Name: Great Britain Cars

Company Registration: UKTRANSFER2016 Ltd (Reg #10489482, VAT GB289 6778 15)

Licensing: Licensed by Transport for London (TfL) under Licence No. 009659

Headquarters: 10-16 Tiller Road, London, E14 8PX, UK

2. Booking & Service Agreement:

• A booking is confirmed only when a confirmation email is sent to the customer.
• Customers are responsible for ensuring the details of their booking (vehicle type, luggage capacity, etc.) are suitable for their needs.

3. Punctuality & Traffic Delays:

• Our drivers make every effort to arrive on time, but London traffic and unforeseen delays may occur.
• Customers are encouraged to allow extra time for airport journeys to avoid inconvenience.
• Delays under 30 minutes due to traffic conditions do not qualify for compensation or refund.
• In case of significant delays (above 30 minutes), customers should contact customer service for assistance.

4. Cancellation & Refund Policy:

• Full Refund: If canceled at least 12 hours before the scheduled pickup time.
• No Refund: If canceled within 12 hours of the pickup time, except in cases of verified flight cancellations.
• No Refunds for Delayed Journeys: If the driver arrives late due to traffic conditions but is still able to complete the trip, a cancellation does not entitle the customer to a refund.

5. Vehicle Selection & Suitability:

• Customers are responsible for selecting the correct vehicle size based on passenger count and luggage.
• If a customer chooses a smaller vehicle and later finds it unsuitable, no refund will be provided.
• We will attempt to arrange an alternative vehicle if one is available, but additional charges may apply.

6. Customer Conduct & Communication

• Customers are expected to communicate concerns respectfully with our staff.
• Rude, aggressive, or abusive language towards our drivers or support staff will not be tolerated.
• Complaints should be raised formally via email, and we will investigate fairly and respond accordingly.

7. Customer Service Commitment

We aim to provide the best service possible, but occasional miscommunications or operational challenges may occur.Our team is available to address customer concerns in real-time, but customers are requested to remain cooperative while a resolution is provided.

8.Customer Service Commitment

We aim to provide the best service possible, but occasional miscommunications or operational challenges may occur.

Our team is available to address customer concerns in real-time, but customers are requested to remain cooperative while a resolution is provided.

9.Lost & Found Policy

If personal belongings are left in the vehicle, we will make every effort to return them to the customer.

10.Governing Law & Dispute Resolution

These terms are governed by UK law. Any disputes should be addressed directly with Great Britain Cars before seeking external action.

By booking with Great Britain Cars, customers acknowledge and accept these terms.