Privacy and Data Protection Notice

1. Personal information we receive

The information collected depends on how you use the marketplace.

Contact and identification details

This may include:

• Full name
• Email address
• Telephone number
• Billing address
• Account login information

Journey and reservation details

This may include:

• Collection and destination addresses
• Pickup date and time
• Return-journey information
• Flight or train number
• Passenger numbers
• Luggage quantity
• Selected vehicle category
• Child-seat requirements
• Accessibility or mobility requests
• Additional stops and special instructions
• Booking reference and e-ticket information

If you provide information about another passenger, you must have permission to provide it.

Transaction information

We may receive:

• Payment status
• Transaction reference
• Amount paid
• Refund information
• Card type and limited card information
• Fraud or payment-verification results

Complete card numbers and card security codes are handled by approved payment processors and are not stored by Great Britain Cars.

Website and technical information

When you visit the website, information may be collected about:

• Your IP address
• Browser and device
• Operating system
• Pages and links used
• Time and date of visits
• Cookie preferences
• Referral source
• Website errors and security events

Messages and support records

We may retain emails, online messages, booking enquiries, complaints, feedback and records of customer-support communications.

2. Where information comes from

Most information is supplied directly by you when you:

• Search for a price
• Submit a booking
• Create an account
• Make payment
• Contact customer support
• Request a change or refund
• Submit a complaint or review

Information may also be received from payment processors, TfL-licensed operators, fraud-prevention services, website analytics providers and other people authorised to manage a booking.

3. Why we use personal information

Personal information may be used to:

• Calculate and display journey prices
• Process booking requests
• Find an available TfL-licensed operator
• Issue confirmations and e-tickets
• Pass journey instructions to the accepted operator
• Process payments and refunds
• Provide booking updates
• Respond to enquiries and complaints
• Support changes and cancellations
• Protect accounts and prevent fraud
• Monitor and improve website performance
• Maintain business and transaction records
• Meet legal and regulatory requirements
• Send marketing where legally permitted

4. Legal grounds for using information

The lawful basis depends on the reason for processing.

Contract and pre-contract steps

Information is used to provide quotations and deliver the booking, payment and marketplace services requested under our Customer Booking Conditions.

Legitimate interests

Information may be used where reasonably necessary to operate the marketplace, provide support, improve services, protect the website, investigate complaints and prevent fraud.

We consider your rights and interests before relying on this basis.

Legal requirements

Some information must be processed or retained to comply with tax, accounting, court, fraud-prevention and other legal obligations.

Consent

Consent may be used for optional marketing, non-essential cookies or another purpose where the law requires it.

You can withdraw consent at any time.

Accessibility information

Information about health, disability or mobility requirements may receive additional legal protection. Where required, it will be processed with your explicit consent and only to help arrange an appropriate journey.

5. Information shared with transport operators

The journey details required to accept and perform your booking are provided to the TfL-licensed operator shown on your confirmation or e-ticket.

The operator may provide essential information to its licensed driver, including:

• Passenger name
• Contact number
• Pickup and destination
• Collection time
• Flight information
• Passenger and luggage requirements
• Relevant accessibility or special instructions

The operator processes this information for its own transport, safety, licensing and record-keeping purposes. It may provide you with a separate privacy notice.

Questions about the operator’s use of journey information should be sent directly to that operator.

6. Other organisations that may receive information

Where necessary, information may also be shared with:

• Banks and payment processors
• Fraud-prevention and identity-verification providers
• Website hosting and cloud-service providers
• Email, SMS and communication providers
• Customer-support systems
• Analytics and security providers
• Professional advisers, accountants and insurers
• Courts, law-enforcement agencies and regulators
• Licensing or public authorities where legally required

Service providers acting on our instructions must protect personal information and may use it only for authorised purposes.

Great Britain Cars does not sell personal information.

7. Cookies and online technologies

The website uses cookies and related technologies for functions such as:

• Keeping the website secure
• Remembering your choices
• Operating the booking process
• Measuring website performance
• Understanding how visitors use the site
• Supporting advertising where applicable

Cookies required for essential website functions may operate without consent.

Analytics, advertising and other non-essential cookies will be activated only after you provide the required permission. You can accept, reject or change your choices through the website’s cookie controls.

Browser settings can also be used to block or delete cookies, although some website functions may then be unavailable.

8. Overseas processing

Some technology, payment or communication providers may process information outside the United Kingdom.

International transfers will be made only where a recognised legal protection is available. This may include:

• UK adequacy regulations
• The UK International Data Transfer Agreement
• The UK Addendum to approved contractual clauses
• Another transfer method permitted by UK data-protection law

Additional assessments and protections will be used where required.

9. Protecting your information

Reasonable technical and organisational safeguards are used to protect personal information against accidental loss, alteration, misuse, disclosure and unauthorised access.

Security measures may include:

• Encryption
• Access restrictions
• Secure payment processing
• System monitoring
• Staff and supplier confidentiality
• Data backups
• Security testing and incident procedures

No online system can be guaranteed to be completely secure, but appropriate steps are taken to reduce foreseeable risks.

10. Retaining and deleting information

Information is kept only for as long as reasonably required.

The appropriate period depends on:

• The status and history of the booking
• Payment and refund records
• Customer-support or complaint requirements
• Fraud and security concerns
• Accounting and tax obligations
• Possible legal claims
• Other legal or regulatory requirements

Information that is no longer required will be deleted, securely destroyed or anonymised.

The TfL-licensed operator may keep separate journey records for the periods required by licensing and transport laws.

11. Your rights

Subject to legal conditions and exemptions, you may have the right to:

• Obtain a copy of your personal information
• Correct inaccurate or incomplete information
• Ask for information to be deleted
• Restrict certain processing
• Object to processing based on legitimate interests
• Object to direct marketing
• Receive eligible information in a portable format
• Withdraw consent
• Complain about the use of your information

Requests relating to marketplace, website, payment or support information should be made through the contact details below.

Requests concerning the journey or the operator’s records should be directed to the TfL-licensed operator named on your confirmation or e-ticket.

You may also complain to the Information Commissioner’s Office:

Website: https://ico.org.uk

12. Marketing preferences

Marketing emails or messages will be sent only where consent or another lawful permission applies.

You can stop receiving marketing at any time by:

• Selecting the unsubscribe option in an email
• Changing your account preferences
• Contacting Great Britain Cars

Operational messages about an active booking, payment, cancellation or safety matter are not marketing and may still be sent when necessary.

13. Information about children

Bookings must be made by an adult.

An adult may provide limited information about a child travelling as a passenger, such as their age or child-seat requirement. This information will be used only where necessary to arrange and support the journey.

14. External websites

Links on the Great Britain Cars website may direct you to independent websites.

Those organisations control their own privacy practices. You should read their privacy notices before submitting personal information to them.

15. Changes to this notice

This notice may be revised when our technology, marketplace operations or legal responsibilities change.

The current version will be published on this page. The review date at the top will be updated whenever material changes are made.

16. Contact Great Britain Cars

For questions about this notice, marketplace information or your data-protection rights, contact:

Telephone: +44 (0)20 3006 6550

Website: https://greatbritaincars.co.uk

For personal information relating to the transport journey, contact the TfL-licensed operator identified in your booking confirmation or e-ticket.